SAP Basis Help Desk Tickets

Hello all,

I am new to SAP Basis community, I just started working as first level SAP Basis jr. Support, my first tasks to create “Help Desk SAP Basis Severity Levels Tickets” in order to do this I will need to identify and ask questions to the users when why call in to report SAP Basis issues,

Severity 1

Severity 2

Severity 3

I would like someone to help me in terms of what kind of questions I need to ask them for those severities?

Thank you .

Ersin